Christine Romney tells her story of how Larsen Billing Service came to be:

"Back in 2001, I was facing divorce, and I was fretting about how I could raise my two young children but still work. I desperately wanted to work from home. I had heard that a nearby acquaintance had a small home-based medical billing business, so I got in touch with her. I begged and pleaded with her to give me something to do, until she finally got tired of my calls and relented. A couple of months after I'd been working as a contractor for her, she approached me and asked if I wanted to buy the company from her. I was absolutely thrilled! It came with 6 clients at the time, and my friend taught me what she knew so that I could be a good biller to those few accounts.

A couple of years later, I set up a booth for the first time at a national conference with about 300 providers in attendance. I was the only billing service in the room, and by the end of the weekend, I had picked up 25 accounts. All of a sudden, I was a nationwide billing company! I remember feeling a bit panicky, but I was determined to figure out how to grow this company. So I found a couple of my friends who needed work and taught them everything I knew. Ever since that conference, our growth has been steady. In fact, we were recognized for three consecutive years as being one of Utah's top 100 fastest growing companies. 

I have put my heart and soul into this company and I certainly have made a lot of sacrifices, as has my family. Now, many years after those hard days of being a single mom, I am happily married to my best friend, and we have a blended family of five children. I have been able to share this work opportunity with many other wonderful people. Today, Larsen Billing Service has a dynamic team of about 60 medical billing professionals. 

Why are we different? For one thing, we all enjoy the blessing of working from home. It's not really possible to put a price on how wonderful it is to do work that you absolutely love, work that is so gratifying, while still being at home for your children, being able to attend to things that they need. The flexibility is incredibly valuable, and I know this is the number one thing that my team appreciates. I love that I can offer that kind of flexibility to other people. I love the emails I get from team members sharing with me what joy this has brought into their lives. 

Perhaps it is because my team values this opportunity so much - they recognize that it's special and different - that they go above and beyond to care for their accounts, to truly serve their providers well. We have put many processes in place over the years to make sure that we are the best at what we do. I determined at the beginning of this journey that I was going to provide great customer service. I researched what other billing services were doing wrong. I listened to complaints from disgruntled providers who came to me looking for something better. And I surrounded myself with very talented people as I learned to build an executive team, so that we could make sure we were the best. 

One thing that really sets our company apart from most other billing services is that we separate the billing from the follow-up. With most billing companies or in-house billing staff, the same people assigned to billing are also assigned to claims follow-up. This is problematic, because getting the claims out the door always takes priority over fighting for correct and timely payment on existing claims. I separated these processes early on, and this has made a huge difference in the results we produce. Proper follow-up is critical to a healthy AR. No fancy software company can get the results that my team can get when it comes to fighting for claims to get paid. There are many software companies out there advertising that medical billing needs are met through their systems, and I completely disagree. There is incredible power in having real people fighting for your right to get paid, and that's what we do here at Larsen Billing Service. That's how we've been able to grow a company that started with 6 clients to hundreds of satisfied clients in 40 states. 

If you have billing needs, I invite you to experience the Larsen Billing difference for yourself. We are incredibly passionate about what we do, and you will feel that while working with us. We never call in sick, and that's an important thing to think about. When your billing is being handled by 1-2 people, if someone has a crisis in their life, that dramatically affects your cash flow. With 60 people on our team, you will never feel it if anyone here has a crisis - there are always enough team members to pick up the slack.

Thanks for reading our story! We love what we do, and we are determined to take excellent care of every account that comes our way."

See more of the Larsen Billing story through our team's videos.